Question 1

What is ScreenSnap Pro?

Accepted Answer

ScreenSnap Pro is a desktop screenshot and screen recording app for macOS and Windows. It lets you capture any region, window, or full screen, then wrap the result in one of 500+ gradient backgrounds, annotate with 15 tools, record short clips as MP4 video or GIF, extract text via OCR, and share via unlisted cloud links — all from one app, with no subscription.

Question 2

What annotation tools are available?

Accepted Answer

ScreenSnap Pro ships with 15 precision annotation tools: arrow, rectangle, filled rectangle, ellipse, filled ellipse, line, pixelate, blur, counter, highlighter, text, emojis, spotlight, callout, and pencil. Each tool supports color, thickness, and opacity controls, and works identically across Mac and Windows.

Question 3

Can I record GIFs with ScreenSnap Pro?

Accepted Answer

Yes. ScreenSnap Pro records both screen video (MP4 with system audio and microphone) and animated GIFs natively — no conversion step. Pick the area, hit record, and drop the result straight into Slack, GitHub, or your docs. GIFs are encoded with a quality preset tuned for small file size and smooth motion.

Question 4

Can I capture a screenshot of a website by URL?

Accepted Answer

Yes. Open Capture Website from the tray menu (or press ⌘⇧W on Mac / Ctrl+Shift+W on Windows), paste a URL, and pick how you want it rendered. Choose full-page or first-screen mode, and a device preset like iPhone 17, iPhone 17 Pro Max, iPad Pro 13″, Galaxy Tab S10, Pixel 8, or Desktop HD / Full HD. The capture lazy-loads images top to bottom, blocks cookie banners and ads automatically, and lands in your usual preview window ready to edit, save, or share — no scroll-and-stitch required.

Question 5

What's the difference between Website Capture and scrolling capture?

Accepted Answer

Scrolling capture relies on manually scrolling the page in a browser and stitching the frames together — it often duplicates sticky headers, mis-aligns sections, and leaves cookie banners and floating widgets in the shot. Website Capture is server-side: you paste a URL, ScreenSnap renders the page in a clean headless browser at the device viewport you picked, blocks ads and cookie banners, scrolls through the page programmatically to trigger lazy-loaded images, and returns a single seamless screenshot. No artifacts, no duplicated UI, no fuss.

Question 6

What is ScreenSnap Cloud?

Accepted Answer

ScreenSnap Cloud is the optional, included image and GIF hosting service. One click uploads any capture and returns an unlisted share link: anyone with the link can open it, so share it only with people who should see it. Perfect for Slack, email, Notion, and bug reports. Each license includes up to 10,000 uploads (up to 300 MB per file), you can take a link down any time by deleting the upload, and the service is bundled with your $34 license at no extra cost. The app works fully without it if you'd rather keep everything local.

Question 7

How does the Quick Access Overlay work?

Accepted Answer

After a capture or recording, a compact overlay appears in the corner of your screen with the result and quick actions: drag-and-drop to any app, copy to clipboard, edit with annotations, change the background, upload to the cloud, or open in preview. The overlay disappears the moment you click away — it never gets in the way of your workflow.

Question 8

What background options are available?

Accepted Answer

ScreenSnap Pro includes 500+ professionally designed gradient wallpapers across six signature collections: Energy, Midnight, Radiant, Iridescent, Spring, and Sunset. You can also drop your own image as a background, fine-tune padding, corner radius, and shadow, and save your favorite combinations as presets.

Question 9

Is ScreenSnap Pro available for Windows?

Accepted Answer

Yes. ScreenSnap Pro now runs natively on both macOS 15.0+ and Windows 10/11 (64-bit). One $34 license includes 2 seats, so you can activate it on 2 computers — a Mac and a Windows PC, two Macs, or two PCs. Feature parity is the goal: backgrounds, annotation, recording, OCR, and cloud sharing all work the same on both platforms.

Question 10

Can I use ScreenSnap Pro without an internet connection?

Accepted Answer

Absolutely. Every core feature — screenshot capture, annotation, GIF recording, video recording, OCR, and local export — runs fully offline. You need a connection only to activate your license, use Website Capture, check for updates, or upload to ScreenSnap Cloud for sharing. Privacy-conscious workflows can disable cloud entirely from preferences.

Question 11

How do I share my screenshots?

Accepted Answer

Three ways. Drag-and-drop straight from the Quick Access Overlay into any app (Slack, Notion, Mail, Figma). Save locally as PNG, JPEG, or TIFF — or as MP4 / GIF for recordings. Or upload to ScreenSnap Cloud and copy an unlisted share link to your clipboard for instant sharing. Every option works without leaving the overlay.

Question 12

What file formats are supported?

Accepted Answer

Images: PNG (default), JPEG, TIFF, and WebP for export. Recordings: MP4 (H.264) and GIF. Backgrounds export as a flat PNG ready for marketing sites and social posts. Cloud uploads use a CDN-friendly format negotiation so links load fast on slow connections.

Question 13

Is there a free trial available?

Accepted Answer

We don't offer a time-limited free trial. Instead, we sell ScreenSnap Pro as a one-time $34 purchase with a 30-day no-questions-asked refund policy — so the full app is yours to evaluate risk-free. Email support@screensnap.pro within 30 days and we'll refund you in full, no forms, no retention pitches.

Question 14

How do I get support or report bugs?

Accepted Answer

Email support@screensnap.pro and you'll hear back from a real person, usually within 24 hours and almost always from the founder directly. For feature requests and known issues, the public changelog at /changelog is the canonical record of what's shipped and what's next.

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