The website www.screensnap.pro, the ScreenSnap Pro app and ScreenSnap Cloud are run by Iaroslav Morgunov, a sole trader (empresário em nome individual) established in Portugal. ScreenSnap Pro is the name of the product, not a separate company.
| Item | Details |
|---|---|
| Operator | Iaroslav Morgunov |
| Legal form | Sole trader (empresário em nome individual) |
| Address | Rua Alfredo Keil 571, 4150-047 Porto, Portugal |
| NIF (tax number) | 310038588 |
| support@screensnap.pro (support, refunds, content reports) | |
| Privacy requests | privacy@screensnap.pro |
| Phone | +351 924331054 |
| Business activity | Development and online sale of software (ScreenSnap Pro, a screenshot and screen-recording app for macOS and Windows), and operation of this website and its free online tools |
| Responsible for content | Iaroslav Morgunov, address above |
Our emails and parts of the website are signed "Morgan". That is the name we use in public; it is the same person and the same business.
Sales
ScreenSnap Pro is sold through Polar Software, Inc., 3500 South DuPont Highway, Dover, DE 19901, USA, as our reseller and merchant of record, under Polar's Buyer Terms. The licence to use ScreenSnap Pro is granted by us under our Terms of Use.
Complaints book
You can complain through the Portuguese electronic complaints book, the Livro de Reclamações Eletrónico. We would appreciate it if you wrote to support@screensnap.pro first, so we can try to put things right.
Consumer dispute resolution
If you are a consumer and we can't settle a dispute between us, you can turn to a consumer dispute resolution body (Lei 144/2015, article 18):
- CICAP – Centro de Informação de Consumo e Arbitragem do Porto (Tribunal Arbitral de Consumo), Rua Damião de Góis, 31, Loja 6, 4050-225 Porto, www.cicap.pt. CICAP handles disputes with consumers who live in the Porto metropolitan area, and cross-border disputes with consumers who live in another EU country.
- CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo, www.cniacc.pt, for consumers in parts of Portugal not covered by a regional arbitration centre. Consumers elsewhere in Portugal can use the centre for their area; all centres are listed on the Portal do Consumidor.
For disputes worth up to €5,000, if you choose to take the dispute to a consumer arbitration centre, we are required by law to take part (Lei 24/96, article 14(2)). Consumers in other EU countries can also get free help from the European Consumer Centre in their country: www.eccnet.eu.
Contact point under the Digital Services Act
Our single point of contact for authorities and for users, including for reports of illegal content in ScreenSnap Cloud, is support@screensnap.pro. You can write to us in English, German, Spanish or Portuguese. How to report content is explained in our Terms of Use.