Contact Support
How to reach ScreenSnap Pro support at support@screensnap.pro, and which details to include so your issue can be solved quickly.
Email support
Write to support@screensnap.pro with questions about the app, your license, or anything that isn't working.
Before you write
A quick check often solves the problem.
- 1Update ScreenSnap Pro: open the ScreenSnap Pro menu and choose
Check for Updates(orInstall Updateif one is waiting). - 2Look through Troubleshooting for failed captures, shortcuts, permissions and uploads.
What to include
The more we know, the faster we can help.
- 1Your ScreenSnap Pro version. It is shown at the bottom of Settings >
General. - 2Mac or Windows, and the operating system version.
- 3What you did, what you expected, and what happened instead.
- 4The exact text of any error message, or a screenshot of it.
- 5For capture problems: whether it happens every time, and on which display if you use more than one.
- 6For license questions: the email address you used to buy ScreenSnap Pro.